Centro assistenza
Fatturazione e accountAggiornato 10/12/2026

I paid but the app still says Free

The app reads your plan from your account a few seconds after sign-in. Check the dashboard, then sign out and back in.

Symptom

Lemon Squeezy confirmed the payment but the app shows FREE and Pro features are locked.

Fix

  1. Open tikcontrol.io/dashboard and check the plan shown there. The app shows the same plan within a few seconds of signing in.
  2. If the dashboard also says Free, the checkout email may differ from your account email, or the first payment failed. The dashboard shows a fix billing link when a card was declined.
  3. In the app, sign out and sign back in.

If that did not help

Billing is always handled by a person. Email support@tikcontrol.io with the subject "Billing - your account email", or open a ticket at tikcontrol.io/support.

Ha risolto il problema?

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